You may return your purchase within 30 days of receipt for a refund of the purchase price excluding our shipping and handling costs and 25% restocking fee. Products must be new in and in the original box to qualify for a return authorization. Click Here to submit a return request.
Most of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition our items carry a 25% restocking fee, which will be deducted from your refund should you wish to make a return.
You will be responsible for the return shipping costs when sending an item back. If you refuse an order, it will then fall under our standard return policy, where round trip shipping and 25% restocking fee will be deducted from your refund. Custom orders** can not be canceled or returned.
Mattresses that are not standard size and unopened (36" x 80") can not be returned. Certain products such as mattresses and beds cannot be returned because they are considered custom orders**.
We and our suppliers cannot take them back due to laws regarding used medical products. We understand that there can be special circumstances and we will be happy to discuss on a case by case basis.
If your item is problematic due to a manufacturer’s defect, we can either replace the defective part, have the item repaired, or if necessary, replace the entire unit.
All returned products must be in original condition and packaging. Unfortunately, we cannot take returns of products that have been used, assembled or modified.