Frequently Asked Questions

 

Common Questions

Delivery Information

We offer complimentary shipping on all items within the mainland United States. Extra charges apply for Hawaii and Alaska deliveries. We partner with UPS, FEDEX, and trusted freight carriers for large items or business orders. For quicker delivery options or additional information, please reach out to us.

Order Monitoring

You'll receive an email confirmation after your order is finalized. A subsequent email will be sent with your shipment's tracking details once dispatched. If you need help tracking your purchase, please contact us.

Cancelling a Purchase

To cancel an order, contact us promptly at (888) 828-6017. We process orders on the same day. For standard UPS or FEDEX shipments, cancellations after dispatch incur a 25% fee. This fee also applies to Freight Delivery items. Custom orders in production cannot be cancelled.

Returns

You may return items within 30 days of receipt for a refund of the purchase price, excluding shipping and handling fees. Products must be unused and in original packaging to be eligible for return. For items with free shipping, actual outbound shipping costs will be subtracted from your refund. We cannot sell used items to patients, therefore, a 25% fee applies to all returns, and you're responsible for return shipping. Custom orders are non-returnable. Refer to our Return Policy for details.

Refused Orders

Refused orders follow our standard return policy. Round-trip shipping costs and a 25% restocking fee will be deducted from your refund. Custom orders and non-standard size mattresses (other than 36" x 80") cannot be returned.

Some products, like mattresses and beds, are non-returnable due to medical product regulations. For manufacturer defects, we'll replace parts, repair items, or provide a new unit as needed. We provide a two-year warranty on all products. Contact us with any policy-related questions.

Payment Methods

We accept Visa, MasterCard, AMEX, Discover, and Arrive financing for installment payments. For more information, email sales@woundcaremattress.com or call (888) 828-6017. We don't process insurance claims, so please consult your insurance provider if applicable.

About Woundcaremattress.com

Our founders have significant experience in home medical equipment. We offer high-quality products for pressure sore prevention and various treatment options. We focus on patient outcomes and collaborate with patients, caregivers, and healthcare professionals to provide optimal solutions. Contact us for help with mattress selection.